This paper explores how user interfaces fundamentally shape our experience of technology and so define the nature of our online interactions. While the subject matter studied is that of relationships using a “micro-social” App called Couple, its lessons have relevance for how we design online health communities. Read the abstract below and the full article here.
The concept of “affordance” stakes out a middle ground between social constructivism and technological determinism, seeking to account for how material qualities of technologies constrain or invite practices while also accommodating emergent meanings. Yet we know little about how people themselves understand affordances in their encounters with technology. This article treats vernacular accounts of material structure and practice as clues to the ways that people understand and negotiate technology in their everyday lives. We studied the experiences of romantic partners who use Couple, a relationship app touted as a “social network of two,” and part of an emerging class of “microsocial” platforms. Partners who use Couple have limited knowledge of how others use the app, which offered us a unique lens for witnessing how people make sense of the relationship between practice and material structure. We conducted qualitative interviews with romantic pairs who use Couple, attending to how interviewees conceived of its capabilities, features, and position within larger media ecologies. We argue that affordances simultaneously exist for people at multiple levels of scale, for example: infrastructure, device, app, feature, and so on. These levels are theoretically distinct but can intersect conceptually as people make sense of technological systems and adapt their practices, or create new ones. This approach opens up new ways of understanding the relationship between technologies and practices by drawing attention to how different vernacular frames, such as “choice” or “constraint,” reflect particular ways of accounting for material structure.